// dojo services
use case development
Dojo Partners history is rooted in human factors and user-centered design. As digital becomes more intelligent and reactive, use case developoment is undergoing a sea-change in thinking for use case development. Use cases must take data, AI and automated service fullfillment into account to meet the cross-platform expectations of users.
Business success is rooted in successful use cases
Experience design requires a holistic approach to designing use cases that will resonate with users as well as internal business and IT stakeholders.
Dojo Partners' goal is to find a harmonious middle ground between goals that are often diametrically opposed to each other or, at least, not easily compatible. These use cases emerge from iterative prototyping, testing and refinement as the system seeks to find that positive middle ground for each actor in the experience design.
// case study: use case development
Mapping a path to better healthcare
Dojo Partners collaborated with Cigna on customer experience analysis, deep data analytics, heuristics, and even customer brain scans to reveal key gaps, tendencies and emotions on user brand engagement. We created positive, proactive cusotmer experience use cases and flows based on the results of negative interactions resulting from broken use cases.
Dojo Partners developed the 'compass' family of products including mobile applications, web sites, tools, data structure and more to get to a co-collaborative services environment. We applied these uses cases and learned how to use healthcare to create a positive, forward-lookng servides model.
Seattle
Orange County
Washington D.C.
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