Experience Design.
AI solutions must be a great experience. Experience designers are essential for easy to use AI tools and guarantee outcomes.
Whether its creating bespoke tools to manage AI experiences or shaping how data re-shapes work flows, experience designers are just as important as engineers and data scientists to ensure the AI solution being designed will actually be useful and used every day.
build.
Traditional UX is dead. No more wireframes. The new experience design is data-driven, pragmatic and result oriented.
Product planning starts with strategy
Dojo product planning is shaped by finding a middle ground between business imperatives, user acceptance, data/content and systems.
Data is the North Star of product experience
Data drives experience – pure and simple. Data is the nervous system of a service. Data analytics are essential to informing a platform using AI to help learn from customer and system interactions and automation to help the service respond rapidly to meet user, system and business needs as it learns.
Content Strategy goes hand in hand with data strategy and ecosystem
Content is often the last thing considered in an experience. Our research in e-commerce points to content as the most impactful asset in affecting user understanding and acceptance. Today a content strategy reflects targets user acceptance using KPIs based on learned on user reaction - shaped with strategic keywords and analytics metrics; refined using self-learning AI and made more autonomous and responsive via Chat GPT and other technology
Omni-channel experiences stem from an extensible digital twin of the user
Each user should have an indelible digital footprint (or Twin) that should have extensible nodes to interact with internal systems, external partners and carry key information and interaction history with them to create not only a consistent experience across channels but to offer value-driven functionality over time in the tax cycle.
Dojo Partners provide an agnostic, fast moving, cost-effective 360 approach to designing and building AI/ML solutions. And we do it for your department.
